Google Analytics Support

Google Analytics Support is the brand name we use for our Google Analytics help-desk service, accessible by email and telephone, 5 days a week, 10 hours a day. It is available to organisations which employ at least one ivantage-trained member of staff who acts as the contact point.

Description

The service provides easy email and telephone access to expert, authorised Google Analytics and AdWords consultants able to answer data, reporting and technical questions.

Deliverables

Email and telephone access to support staff, 5 days a week, 10 hours a day

Guaranteed response time of 4 working hour to submitted support queries

GoTo Meeting remote desktop facilitation

Proactive monitoring of a site's Google Analytics Tracking Code (GATC) to detect accidental changes resulting from development or update activity so as to prevent data corruption and data loss

Proactive monitoring of key pages, goals, key page load times and redirects

Reporting

A weekly technical audit and report detailing the current status of the site's Google Analytics and Google AdWords Tagging status.

Weekly reporting of Case Activity including Cases Opened, Resolved and Outstanding.

Pricing

Variable, depending on the actual number of URLs/templates present on the site and the quantity of support hours required. The prices shown below are per hour of support provided.

URLs/domain not exceeding	Price
500	£150
2,000	£160
5,000	£180
10,000	£210
20,000	£270
50,000	£460
100,000	£770
200,000	£1,380
500,000	£3,230